What are Cidewalk's Customer Connections?
Your customers can be directly connected to you with Customer Connections. When a user clicks on your Cidewalk ad promotion, it means they are interested in your business, product or service. They can directly send a message via email right from their phone requesting more information about your business. This message will be sent via Cidewalk to you immediately with the customers contact information. We believe this is the best way to connect you with your customers using Cidewalk.
Why am I receiving these emails?
Cidewalk now connects you right to the people interested in you. When someone clicks on your ad, they are given the option to send an email requesting more information about your business or service. When they do, we alert you immediately.
Where can I find my Connections?
Each time your ad is clicked and sent, you will be notified immediately. All of your connections can be found in 2 places: your Cidewalk account under your "Connections" tab or your regular email inbox. You can reply and manage your connections easily in your "Connections" tab in your Cidewalk account.
How do I contact my Connections?
All of your connections can be found in your Cidewalk account under your "Connections" tab, you can reply and manage your connections easily here. Or, you can reply to them in your email account that you used to sign up with Cidewalk.
What should you do when you receive one of these emails?
If you have received one of these email alerts, it means your Cidewalk promotion is successfully spreading the word about your business and connecting your business with potential customers! We recommend that you respond by emailing that person with additional information about your business or service as soon as possible.
Here is an example email reply:
Thank you for your interest in Max’s Limousine Service. We are located on James Street in Westminster, PA. We offer a wide range of chauffeur services from airport transportation to party buses that hold up to 50 people. This week we are offering 10% off your first reservation!
Please call: 830-555-0923 and ask for coupon code: MAX
TIP: Users are more likely to convert into customers, when businesses respond within 24 hrs.