Top Questions

Frequently asked questions about Cidewalk and Cidewalk promotions.

What is an "impression"?
Impressions are views to your mobile ads. You will see a breakdown of "Impressions" and "People Reach" in your daily reports for each mo...
Tue, Feb 12, 2019 at 12:03 PM
How to update/change payment information
To update your credit card or PayPal email address, login to your Cidewalk account, click on your email address in the top right and click ACCOUNT.  On this...
Tue, Feb 12, 2019 at 12:07 PM
Managing your ad(s)
Each ad you launch is billed and managed separately therefore will run on their own 30 day cycle. You can run more than 1 ad simultaneously. To stop the aut...
Mon, Apr 8, 2019 at 3:41 PM
What happens when someone clicks my Cidewalk mobile ad?
When setting up your mobile ad, you will enter a website or link where you want all clicks to your ad to go. We recommend using your business website or Fac...
Tue, Feb 12, 2019 at 12:13 PM
How many ads can I launch
You can launch as many ads as you need to anywhere int he US or Canada. Each ad is separately billed and costs $100 per location. You can stop the auto revi...
Mon, Apr 8, 2019 at 1:51 PM
Do I need to schedule a demo to use Cidewalk?
Our self service system is very simple and easy to get started without the need for time consuming walk-through sales demos. Create, manage, edit or stop as...
Wed, Mar 4, 2020 at 11:05 AM